When you purchase a new hosting package or create a new Designer Hosting package you will receive a confirmation email with your FTP details included.

If you do not have a copy of this email you will need the following:

FTP host address

Linux hosting: ftp.hosts.co.uk
Windows hosting: ftp2.namesco.net

Tip: If you are not sure if you have Linux or Windows hosting you can find out by clicking the Domain Names section of your control panel and referring to the Services column.

FTP username

This will be your domain name. For example example.org

Important: Customers with Windows hosting may have their username shortened if their domain name is very long.

To check if you have a shortened username, follow the FTP Password section below:

FTP Password

If you are not sure of your FTP password, you will need to reset it from your control panel:

1. Log in to your online control panel and click Domain Names:

2. Click the Domain Name you wish to reset the FTP password for:

3. Click Email & FTP:

4. Click the username you wish to update:

5. You can check your FTP username on the edit page:

6. Enter a new password and confirm

7. Ensure the FTP Enabled? option is set to Yes:

8. Click Save to update the password:

FTP directory / path

If your FTP software requires you to enter a directory or path, this will be /web. You will need to ensure all content is being uploaded to this directory for it to be visible on the Internet.